Choose Your Moving Company Carefully

We’ve all heard the horror stories about movers who show up late (or don’t show at all), who break valuable personal items, or hold the entire truckload hostage after billing the homeowner far more than what was originally quoted. These stories may garner our attention just long enough to hit the “wow” emoji on Facebook, but when it comes to our own moves, we never think it could happen to us.

As with any service industry, there will be the best of the best, and worst of the worst. For this reason, you want to do some good, solid research to ensure you eliminate the potential headaches in your move. One place to start is with the online reviews for the companies you are considering. Don’t just look at the company website, as only the most glowing reviews usually make it to the website. Use 3rd party websites, like Yelp!, Angie’s List, Facebook, and other sites to see what past customers are saying. You might also check the Better Business Bureau to see if there are any complaints against the company.

In addition to online reviews, seek out word-of-mouth referrals. Ask your friends what company then used to move, and what their experience was like. Or ask your Realtor® to refer someone from their network. Your Realtor® can be a great resource, because they have likely had personal experience with multiple moving companies through their buyers and sellers. They will not put their reputation on the line for a company that has performed poorly for their clients, so they will only refer you to those with a solid track record and honest dealings.

Select several companies with decent reviews, and get quotes from them. Don’t automatically choose the lowest offer, because a common tactic among less-than-reputable moving companies is to quote low in order to get your business. Once you are locked in, they may either: not show up if a more lucrative client comes in, or they will reschedule, show up late, or take much longer than the quoted time. This will translate into a bigger bill for you and a lot of hassle. It is a patently unethical way to extort money from people. They have clients over a barrel, because they have the right to hold the entire contents of a house hostage until the client pays the larger fees. This article on Realtor.com details the experience one unfortunate family had with just such a moving company.

Moving can be an exciting, yet extremely stressful experience. Whether you are moving across town or across the country, you want to make sure that your possessions are transported safely and cost effectively. If you take your time and do your research, you are more likely to have a positive outcome.

Let my team at Keystone Realtors® meet all your real estate needs. I have over 16 years of experience in buying and selling in the Santa Clara and San Mateo County areas, specializing in the high-end, luxury market. Visit our website at Keystonesv.com for listings and information. You can contact me at 650-924-2544, or email at paul@keystonesv.com.

Leave a Comment